HELP

 

SHOPPING & PRODUCT

This section will help you find the answers to your questions. If you still have not found the answer you are looking for below please contact us at enquiries@bolle.com.au

 

HOW DO I ORDER ONLINE?

Welcome to bolle.com.au. To purchase a product on our site, simply click on the item you wish to buy, select the lens and frame combination required and click 'add to bag'. You can then go back and add additional items to your bag or click 'Buy Now'. Please note you will need your credit card details, including the billing address to finalise your online shopping experience.

 

CAN I CHANGE/CANCEL MY ORDER?

Yes you can change your order whilst you are still browsing and shopping, simply remove it from My Bag. However, once your order has been confirmed, it is not possible for you to change or cancel it prior to dispatch. The order will be sent to you and then if required you will have to return it. Refer to our Refunds Policy if you require further information.

 

HOW DO I WORK OUT THE LENS/FRAME MEASUREMENTS?

Please refer to our lens and frame measurement guidelines located in the technology section of our website for further information.

 

WHAT IS BOLLÉ'S POLICY ON EXCHANGE & REFUNDS?

Unfortunately, we do not provide a refund on purchased items. However, if you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 21 days of receiving it. We will exchange the item for a different item or items of equal or greater value. Refer to our Returns Policy if you require further information.

 

HOW MUCH WILL POSTAGE & PACKAGING COST?

We charge the following rates for any purchase to be shipped within Australia and New Zealand:

Australia $10.00 AUD
New Zealand $20 AUD

 

For good to be shipped internationally, prices do not include relevant overseas custom duties and/or other taxes that you may incur. Please check with your local customs office for further information.

 

WHICH COUNTRIES DO YOU SHIP TO?

Currently we ship domestically within Australia and internationally to New Zealand.

 

CAN I TRACK MY ORDER?

Yes you can! On the day that your order is shipped we will send you an email confirming its despatch which will include a tracking code so that you can follow your order through to delivery.

 

WHICH COURIER COMPANY DO YOU USE?

For delivery to both Australia and New Zealand we use Australia Post eParcel - a registered post service.

 

IF THERE IS A PROBLEM WITH MY ORDER WHO DO I CONTACT?

If there is a problem with your order, please telephone us on 1300 138 098 or email us at enquiries@bolle.com.au

 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

For domestic and international delivery, you should receive your order within 5 working days. If your order has not arrived within the allotted time, please contact the shipping company, using the reference number supplied to you. A signature will be required on delivery, so please make sure that you provide a delivery address where someone will be available to receive your goods. If no one is available to sign for the goods, the parcel will be delivered to you local Australia Post depot for pick up. If you have special instructions relating to the delivery, please be sure to indicate these when required on the delivery details page as you are checking out.

 

WHAT CARDS DO YOU ACCEPT?

We accept payment via VISA, and MasterCard credit cards ONLY. Your card will be debited at the time of despatch. Please not the transaction will appear on your statement as Bollé Australia.

 

HOW SECURE IS MY CREDIT CARD & PERSONAL INFORMATION?

Your security while shopping online with Bollé is extremely important to us, and we have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times. All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption. To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.

 

WHAT CURRENCY DO YOU USE?

All prices are displayed in Australian Dollars, including GST. For goods to be shipped internationally, prices do not include relevant custom duties and/or other taxes that you may incur. Please check with your local customs office for further information.

 

IS GST/TAX INCLUDED IN THE RETAIL PRICE?

Yes. A charge of 10% GST is included in the retail price shown.

 

ARE YOU CHARGED GST ON AN INTERNATIONAL ORDER?

The total price of your order will include 10% GST at checkout. However, this will be deducted when your international order is processed and your credit card is charged.